Hi Viridor Team!
Welcome to the Viridor webpage!
What an extraordinary time we are in, both in business and personally. I sincerely hope you and your families are all safe and well!
This past year has presented massive challenges for communicating with customers and made our preferred method of personal, face-to-face meetings impossible. So, we have sought to create new ways of keeping our most valued customers like Viridor informed with relevant content and updates.
We’ve brought them all together on this webpage for you to consume at your own convenience.
One of the things we’re doing that I think you might be very interested in is the new 8.5 release of our AMCS Platform. It has a few specific features that could be extremely useful for your business:
- Transportation Management System (TMS) – automates planning, dispatch, and tracking in an intuitive user interface and guided navigation
- Recycling and Materials Management work centre – integrates flows of inventory management, production shifts, and grading & quality evaluations
- Reporting & Analytics work centre – self-service business information, KPIs, and analytics that now also includes accounts receivable dashboards with aging information
- Mobile Workforce – direct mobile communications, information sharing, and tracking with drivers, now upgraded with site notes for drivers, geofencing, digital video recording integration, and more
You can read all about the new functionality included in the 8.5 Release by clicking on the button on the right.
Our goal at AMCS is to be a business partner, not just a software vendor, and I hope this page offers a flavour of that. We wanted to show you a bit of relevant (and hopefully valuable) content about Digital Transformation, as well as what some of our other customers are achieving through their partnership with us.
We hope you enjoy the information here and find it useful. Please feel free to get in touch if you want additional information or to schedule any follow-up discussions!
UK Enterprise Sales Manager
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New Technology that Drives Innovation, Agility, and Cost-Savings
Legacy systems that aren’t scalable, acquired systems that can’t be integrated, too many manual and paper-based processes – what do all these things have in common? They stagnate growth, wreak havoc on the customer experience, and allow revenues and margins to leak away due to the lack of visibility in the business and the flexibility to respond quickly to market changes.
With today’s technology, a single flexible solution can provide a scalable infrastructure from order to payment receipt that helps you increase revenues, protect margins, and optimise the customer experience. Orders and transport are aligned for optimal capacity utilisation of vehicles, sites, and other assets. An integrated system makes sales processes consistent while allowing contract management, dynamic pricing, and personalised service levels to customers. And it can do all that across multiple businesses, sites, and regions.
Last but certainly not least, a fully integrated system is not only paperless and fast, but the data it automatically collects from every aspect of the operation gets processed into intelligent dashboards that let you see exactly what’s happening and where innovation and performance improvements can help accelerate top-line growth and increase bottom-line profitability.
Automation for More Efficiency and Less Revenue Leakage
Without a standardised IT solution for the business processes, it’s easy to lose track of what’s going on in a growing organisation, especially when it comes to customer strategy and profitability. That lack of visibility can mean revenue leakage in a number of areas, from poor asset utilisation to wrong pricing strategies to expensive rework due to customer complaints.
Automating operational processes into a comprehensive and integrated end-to-end solution that is specifically designed for waste management and recycling is a very effective way to close all those gaps. All work is properly planned, optimally automated (yet manual where needed), monitored, and measured in a system that can continuously manage the complexities of the business.
Managing the myriad complexities that come with waste management & recycling is precisely why digitalisation can offer such a significant advantage. Automation makes it possible to manage multi-tiered contracts consistently, work with price indexing based on multiple market factors, manage subcontractors efficiently, manage material planning, transport, and weighbridges, as well as fully integrated and real-time orders, route planning, dispatch, billing, and payments. When all that is done, the system handily provides the necessary analytics and reporting so that you always know exactly what’s going on.
Benefiting from the Transition to a Circular Economy
Meeting the ever-growing regulatory requirements to comply with environmental is often challenging enough but being ahead of the curve in the waste management business these days also means evolving away from the stagnant service-based collection and delivery process into a resource management-based approach. It’s not just about the costs of compliance, audits, and penalties anymore. Customers want to know everything about the environmental impact and those companies that have a real reputation for sustainable, value-adding recycling have a clear edge.
The end-to-end digitalisation of collection services and recycling workflows adds an important layer of visibility and traceability that makes it much easier to meet compliance standards and maintain a high level of corporate social responsibility. The result is often higher yields and stronger prices, and increased customer retention and win rates. Benefits to the bottom line include reduced costs for compliance, in both activities and reporting, and maximising resources and material utilisation.
Material management is a crucial part of any profitable and sustainable business model in the circular economy. With weighbridge and scale system integrations and automated options for material grading, quality evaluations, and inventory management, the costs of material, waste, and transport go down while resource-generated revenues go up.
The Infrastructure to Manage All Sorts of Risks
When IT infrastructure is as effective as it should be in supporting the business operations, its impact is far-reaching: increased customer satisfaction, driver satisfaction, safer working environments, compliance and data security, performance visibility, and business intelligence.
When it is flexible, scalable, and easily integrates the various operations together, it is a highly effective way to support both the people and the processes as the business grows and changes.
Consider how an efficient system can reduce business and operational risks in:
- Customer satisfaction – standardized contracts, multi-channel and 24/7 engagement, meeting expectations at the right price, accurate invoicing
- Driver satisfaction and safety – modern and user-friendly training, driver safety checks, digital tracking and route sheets, guided navigation
- Compliance – fully auditable data, up-to-date regulatory requirements available to all, enterprise-grade security against data loss
- Performance/Profitability – flexible reporting of exceptions and trends, single accurate information source across the business
AMCS is innovating every aspect of the waste & recycling business
Technology is driving rapid change in the waste & recycling industry and viewing waste as a resource is no longer just theoretical – AMCS is playing its part too, focusing on how we can enable exciting concepts like “The Connected MRF” and “The Waste Factory”.
Here are a few examples of the digital innovations AMCS has available to streamline Material Inbound, Grading, and 24/7 access for customers:
AMCS DAT (Driver Assisted Terminal)
AMCS DAT (Driver Assisted Terminal) provides entirely unmanned weighbridge transactions through automated identification and certification.
Signatures are captured electronically and weighing data fed automatically to the back-office system, facilitating real-time inventory control, contract management, and billing information.
Local authorities and other waste suppliers can use the web portal technology to pre-authorise incoming waste transports to the weighbridge, eliminating paper-based processes and vehicle waiting time.
The risk if fraudulent weighing activity is minimised by linking the DAT to the barriers, so that trucks cannot move off the scales before they are properly processed.
Mobile Grading App
AMCS Mobile Grading app facilitates the elimination of paper-based processes for inspection and grading of incoming material.
Contamination can be categorised and quantified directly on the app, which then updates inventory data in real time to provide accurate billing information.
Suppliers are notified electronically with accurate invoices, thereby eliminating costly reconciliation time.
AMCS Customer Portal
The AMCS Customer Portal is a customer self-service solution that automates customer access to real-time service and account information. The portal empowers your customers with 24/7 visibility into their weighings, invoices, order requests, and more.
Our customers have been able to improve satisfaction by up to 33% by making quality, real-time information available online anytime and anywhere.
Using it as their digital support centre has meant significantly reduced call volumes, and automating the most common customer interactions has allowed AMCS customers to better streamline customer service resources.
Have a look at some of our related case studies:
Serving over 70,000 residential homes and 6,000 commercial customers, AES is Ireland’s leading waste management company. They handle recyclable, organic, and general waste, utilising approximately 165 vehicles on an average of between 400 and 500 collections per route.
In the past, collection routes were planned by the drivers, which resulted in inefficient routes, missed bins, and dissatisfied customers. AES chose the AMCS Route Planner to optimise their waste transportation. The result has been spectacular cost savings and highly improved customer service.