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24 avr. 2020

Spotlight Series 2/2: integrated IT system increases margins

AMCS end-to-end solution makes UK-customer more competitive

Clients et projets Gestion d'entreprise

The Spotlight Series focusses on AMCS-customers in the global waste and recycling industry. Two blog posts in de series highlight UK-based William Tracey Group and the US-based Russel Reid and how they benefit from the added value of the integrated IT system provided by AMCS Platform.

Improve operational and administrative efficiencies and at the same time increase productivity and reduce costs. These are two of the major benefits for waste and recycling companies digitising and automating their operations with an integrated IT system. This is evident from a case study by the UK-based William Tracey Group (now part of the Enva brand) which with the end-to-end solution also drives turnover and margins.

Also read Spotlight Series 1/2 about Russel Reid & Mr. John: integrated IT system increases turnover.

  • AMCS Platform’s end-to-end solution provides enterprise-wide visibility improving all business, resources and assets providing organisational flexibility and scalability
  • With this, the integrated system generates critical management information based on reliable data, to make key business decisions and ensure profitable operations at a route, vehicle and customer level
  • Streamlining both business and operational processes contribute to operational and administrative efficiencies, and cost reductions, both gaining a competitive advantage and contributing to a faster resolution of customer queries

Also read Spotlight Series 1/2 about Russel Reid & Mr. John: integrated IT system increases turnover.

“It makes us more competitive”

Significant operational and administrative efficiencies and with that cost savings. These are two of the significant benefits of AMCS Enterprise Management for the William Tracey Group (now part of Enva, the UK’s leading provider of waste management and resource recovery solutions), according to Robin Stevenson Managing Director at the time with the William Tracey Group. “This helps make us more competitive and enables us better to control our customers’ future waste management costs.”

With AMCS Enterprise Management, the company digitised and automated all daily operations, route planning, vehicle tracking, transport and weighbridge operations, and container management. With this, the integrated system provides an end-to-end solution providing comprehensive visibility into the business operations. In addition to that, the customisable AMCS Customer Portal provides customers with 24/7 access to account and service information, including details of all work undertaken, statements and invoices, and a secure online payment facility. AMCS Enterprise Management generates critical management information based on reliable data, to make key business decisions and ensure profitable operations at a route, vehicle and customer level.

The case study shows multiple significant benefits of the integration of the end-to-end solution making up AMCS Platform, for instance:

  • AMCS Mobile allows the transport office to interact in real-time with the driver, providing digital route sheets, sending ad-hoc work and receiving real-time route progress and lift verification
  • With the RFID, GPS bin matching and weighing technology (parts of the AMCS Vehicle technology solution), it is possible to identify profit and loss down to the single-vehicle and individual customer level
  • Optimised routing (part of the AMCS Intelligent Optimisation) has resulted in significant fuel and emissions savings bringing both cost and environmental benefits
  • Improved communication via the AMCS Customer Portal delivers a better customer experience and at the same time reduce call centre costs

Implementation of weight thresholds into pricing structures

The William Tracey Group also profited from a series of other significant benefits, according to the case study. For instance, AMCS Enterprise Management has increased the accuracy and availability of data, which is better for informing business decisions. For example, with the RFID, GPS bin matching and weighing technology (parts of the AMCS Vehicle technology solution), it is possible to identify profit and loss down to the single-vehicle and individual customer level. This supports the increase in margins and turnover by enabling the implementation of weight thresholds into pricing structures and the capability to offer pay by weight services where desired. In addition to that, optimised routing (part of the AMCS Intelligent Optimisation) has resulted in significant fuel and emissions savings bringing both cost and environmental benefits.

The company’s resource management has also improved through better understanding and tracking of materials. This knowledge helps ensure that materials are processed by the most appropriate technology, reducing contamination and improving recovery rates. This, in turn, provides a higher quality and more valuable end product.

AMCS Platform

The AMCS Platform offers a fully integrated and end-to-end portfolio of solutions to manage the waste and recycling lifecycle. Solutions include Enterprise Management, Intelligent Optimisation, Mobile Workforce, Vehicle Technology, Digital Engagement and AMCS Analytics. These industry-specific solutions are developed to support the AMCS Platform strategy focussing on driving revenue growth, margin expansion, operational efficiency and sustainability. AMCS lives up to those words with a product and development team of around 200 people, currently investing 20% of overall turnover in product development.

*Disclaimer: William Treacy is now part of the Enva brand. This case study refers specifically to solutions and the experience of William Treacy, now part of Enva which is a customer of AMCS. Enva is a leading provider of waste management and resource recovery solutions and operates across 30 facilities in the United Kingdom and Ireland, employing over 1500 people.

Also read Spotlight Series 1/2 about Russel Reid & Mr. John: integrated IT system increases turnover.

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